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Password Management Installation Guide April 2002 19

Error Handling and Reporting

The PayPal Password Management Script has two mechanisms for reporting errors, the

Apache error log (error_log) and notification emails. All exceptions are logged to the error

log, however, email notifications are optional. Errors are reported identically in both.

Below is a list of 8 possible error messages, examples on how they may occur, and potential

solutions.

TABLE 4.1 Errors, Possible Causes, Potential Solutions

Error Possible Cause Potential Solution

Notification

received was

NOT from

PayPal -

Message was

ignored.

An http or https post was made to

your paypal.pl script, however

the contents of the message was

determined by PayPal to be

invalid.

Because the message was determined to be inauthentic (not

from PayPal) it was ignored, no action is required.

Notification

could not be

acknowledged

due to a

network or

PayPal issue.

PayPal will

retry until it

succeeds.

The script was unable to

communicate with PayPal's

website.

Check that your webserver can reach other websites outside

your network. Check that the user constant in paypal.pl: my

$PAYPAL_URL is a valid, working URL. Check that you

can browse to PayPal's website, not other action is required.

Error Message:

This customer

did not sign-up

according to

your payment

terms.

Although

payment was

accepted the

account was

not activated.

The user tampered with your

PayPal subscription button or

you did not properly specify

some of the following user

constants: my$PERIOD1, my

$PERIOD2, my $PERIOD3,

my $AMOUNT1, my

$AMOUNT2, my$AMOUNT3.

Log into your PayPal account and verify that the user's

subscription does not match what you expected. If the

subscription does match, then check the above user

constants and reconfigure as necessary (see configuration

section). You may wish to refund the users money or

manually add them to your .htpassword file (see manual

maintenance below).

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