
Merchant Setup and Administration Guide January 2010 41
Setting Controls for PayPal Checkout Pages
Language Encoding Your Data
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3. In the Selling Preferences column, click the Custom Payment Pages link.
The Customize Your Payment Page page opens.
4. Click the Options tab.
5. Under the Merchant service options heading, select the Add a customer service survey
checkbox.
6. Enter your survey settings:
7. Click the Save button.
Language Encoding Your Data
Websites that use PayPal in different parts of the world work with different languages and
different character encoding schemes. Use your account profile settings to match the character
encoding of the PayPal checkout pages with the character encoding of your website.
PayPal refers collectively to differences between languages and character encoding as
language encoding.You can specify default settings in your account profile for the language
encoding that your website uses to exchange data with PayPal. These settings are used for all
transactions sent from your website to PayPal and all automated notifications sent from PayPal
to your website. However, you can override the default settings on individual transactions.
Character Sets
A character set is a defined set of individual letters and symbols used in a particular language.
For instance, the ASCII character is commonly used to define the characters in written
American English. The Big 5 character set is commonly used to define the characters in
written Chinese.
In your account profile, the character set for your default language encoding preferences is
known as your website‘s language.
Setting Action
Question Enter the question that you want to ask buyers, up to 50 characters in length.
For example, you might ask, “How did you hear about us?”
Answers Enter up to 5 answers. Each answer can be up to 15 characters in length.
For example, your answers might be:
“the web”
“email”
“radio or TV add”
“someone I know”
“other”
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