PayPal Merchant - 2010 Guía de usuario descargar pdf (Pagina 64)

Viewing Your Account History

Monitoring Disputed Transactions

64 January 2010 Merchant Setup and Administration Guide

Resolution Center Case Report

Programmatic Access to Resolution Center Case Reports

The Downloadable Dispute Report (DDR) provides merchants with a regular report of newly

created disputes and changes in the status of those cases that are already open and are in the

midst of processing.

The report is designed for the merchant that processes large volumes of payments. Thus, while

the report resembles the Resolution Center case report available via the Resolution Center

within the PayPal site, the DDR differs in that it contains all open records and the invoice ID,

which can be used to track dispute cases based on your transactional identifiers. The DDR

cannot filter on open records.

NOTE: To use this feature, you must sign up for the report through your PayPal Account

Manager.

About the DDR Report

The report contains information about all chargebacks and buyer complaints generated for

your account. This report does not contain information about ACH returns of PayPal

unauthorized complaints. PayPal maintains DDR reports for seven days after which the report

is no longer be available.

When you first sign up for the DDR, the report contains:

z All open chargebacks, regardless of the date the case was created or the current status of

the case

z All open buyer complaints, regardless of the date the case was created or the current status

of the case

Use this report as a starting point against which you will read future DDR reports.

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PayPal Merchant - 2010 Guía de usuario Pagina 64